Support

Before opening a ticket, check:

• Troubleshooting → Agent
• Troubleshooting → Signals
• Troubleshooting → Access
• Troubleshooting → Events (errors/audit trail)

Please reach out to us using our Ticketing System and include:

• Agent type (GUI/CLI), version, OS, broker(s)
• A screenshot of the Agent connectivity + last-update table
• Relevant logs (docker logs ... for CLI; GUI logs from MesoLiveAgentLogs)
• Timestamp of the incident + any relevant Position/Strategy IDs